Web interface for incident management
Version | 2.1.2 |
Updated | Apr 15th 2013 |
Developer |
Database Harbor Software
N/A
N/A
|
User Rating |
918
3.1
|
Original File Size | 3.9 MB |
Downloads | 7686 |
Systems | Windows 2K, Windows XP, Windows XP 64 bit, Windows Vista, Windows Vista 64 bit, Windows 7, Windows 7 64 bit, Windows 2003 |
Category | Internet |
Hardware Inspector Service Desk will provide users with a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.
One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters.
Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.
The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.
Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.
hello. this crack for Hardware Inspector Service Desk is working well. thanks
Tack för Hardware Inspector Service Desk aktivator
how to download Hardware Inspector Service Desk crack?
salamat sa inyo para sa serial
Your email will not be published. Required fields are marked as *
Edge-exclusive tool promises 'second set of eyes' for browsing
Microsoft's OS sure loves throwing your creds at remote systems
How much AI does one subscriber need?
re:Invent Calling everything SageMaker is confusing - but a new name would have been worse says AWS
How to tell a customer they're an idiot without telling them they're an idiot
Damage likely limited to those running bots with private key access
Louisiana facility's three natural gas turbine plants to churn out 2,262 MW